Tax-Deferred Annuity Plan Resolution, p. 4 completed application for benefits and supporting documents. The necessary forms will be provided to the participant or beneficiary by TIAA-CREF. XIII. Re9uests for Information and Other Claims Procedures. Requests for informatlon, and claims or service of legal process concerning eligibility, participation, contributions, or other aspects of the operation of the plan should be in writing and directed to the Administrator of this plan. If a written request or claim is denied, the Administrator shall, within a reasonable time, provide in writing to the participant the basis for any such denial. A participant may request in writing a review of a denial of a claim, and may review pertinent documen...