Strategically Focusing on Focus Groups to Improve Organizational Climate

Complementing several successful implementations of the LibQUAL+ survey to assess library service quality, the University Libraries at the University of North Carolina at Greensboro (UNCG) decided to engage the ClimateQUAL survey1 in 2011 to gain perspective on changes that were occurring within the library staff organization as well as within the profession overall. At the time, the profession was seeing a greater need to justify resources and expenses overall, and the UNCG University Libraries was strategically implementing decisions made due to budget cuts, which impacted some positions and work flows within the organization