EXPLORATORY AND CONFIRMATORY ANALYSES OF A HOSPITAL EMPLOYEE SATISFACTION SURVEY

This study explored the factor structure of a 22-item survey developed to measure employee satisfaction in a healthcare setting. The purpose was to determine if a homegrown survey possessed factors known to measure employee satisfaction. First an exploratory factor analysis (EFA) was conducted, then using a different dataset, the EFA results were examined using confirmatory factor analysis (CFA). A total of 2,216 employees were administered the survey, and the respondents were randomly divided into two samples, one for use with the EFA and the second sample was used for the CFA. Results from the EFA suggested two factors were present. The factors were measuring (a) satisfaction with management and (b) intrinsic satisfaction. The CFA results supported the findings of the EFA. The findings suggested the internally developed survey did not measure a large array of satisfaction indicators as one would hope; however, its use is appropriate if the intended scope and/or purpose are recognized. Implications of these findings and further research are discussed