Can the use of a Performance Management System Increase Job Satisfaction and Retention in the Retail Sector in Ireland?: A Quantitative investigation into the use of a performance management system in the retail sector to increase job satisfaction and reduce staff turnover

Performance Management Systems (PMS) are a topic under constant investigation through research. Previous research conducted fails to focus on the retail sector. Performance Management is widely regarded as an important measurement tool used at all levels in the organisation to manage people. To remain competitive in an evolving economy, organisations are starting to invest in human capital. It is suggested that organisations lack the knowledge of how this can positively impact the performance of employees. A quantitative research approach was taken to discover the relationship between three variables, performance management systems, job satisfaction (JS) and motivation within the retail sector in Ireland. The questionnaire was distributed among 100 employees in a selected organisation receiving 73 responses within a short two-week period. The research confirms that PMS are positively associated with JS and motivation among employees surveyed within the organisation