The Impact of Training and Development on Employee Retention in the Retail Sector, an Examination of the Role of Coaching in a Leading Retailer in Dublin, Republic of Ireland. A Case Study of Mark and Spencer’s Store Dublin.

This study investigates the impact of training and development on employee retention in the retail sector, an examination of the role of coaching in Mark and Spencer, Dublin. Training and coaching is a strategic approach to advance and develop individuals in their roles and it enhance work effectively. Retention of an employee is a major problem in the organisations especially in the retail sector. With the rapid increment in global business and competiveness in the retail sector especially in Mark and Spencer, has call for the use of different strategies to minimise turnover in the organisations. Many organisations are facing the challenges of retaining some well skilled employees in their organisation, since employee’s retention has become a major issue in the organisations especially in the retail sector. This study investigated the impact of training and coaching on employee retention in Mark and Spencer. The analysis conducted in study indicated training and coaching, it was observed that training and coaching has no significant impact on employee retention in Mark and Spencer. However, other significant factors were indicated in the literature review, which was financial and non-financial reward, good payment, conducive working environment, effective communication between workers and managers and the development of employee’s skills. Lack of appropriate management of these mention factors can contribute to employee leaving the organisation to seek for better offer from the competitors, this can lead to unsuccessful business. The primary and secondary data created was through the questionnaires and analysis, using Statistical Package for Social Sciences (SPSS). Data collected was through questionnaires, open-ended and close-ended questions. Investigating the relationships between variables using scale descriptive, case processing, scatter plots, Pearson correlation and multiple regression to analysed the differences between the independent and dependent variables. Using these analyses was convenience, sampling technique in order to get response from the participants and to know if the findings was true or not. However, the analysis revealed that training and coaching has no significant impact on employee retention in Mark and Spencer. However, other factors were shown was through the open-ended questionnaires and the literature review in the study. These factors might inspire employees to stay and mitigate employee turnover in Mark and Spencer, Dublin. Therefore, it suggested that the organisation should invest on other factors, to investigate other area mention in the study, in order for the organisation to achieve its strategic goals and be ahead of its competitor in the industry