A tale of two trusts: case study analysis of bullying and negative behaviours in the UK ambulance service

This is the final version. Available on open access from Routledge via the DOI in this recordThis article analyses the risk to workplace experiences for staff in the UK ambulance service. Adopting a case study methodology following interviews with front-line and management employees, the authors investigated two UK NHS ambulance trusts, Blue Light (N = 1100) and Green Cross (N = 2093) and found that efficiency targets—whether time or ‘dashboard’, increased job demands and reduced resources create a double-whammy effect of heightened claims of bullying and harassment, alongside diminished staff resilience and wellbeing