Add to ORKGAims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management
Work processes in tourism sector are performed by close relationships and interactions among the per...
Although customer complaints are valued in the hospitality industry in order to create service recov...
AbstractIn tourism, quality has two components: a) the quality of the service process; b) the qualit...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Does your staff deliver the highest quality service possible? Customers today expect a very high ove...
Quality in the tourism and hospitality industry involves consistent delivery of products and guest s...
This book on managing quality in tourism business could be used as a reference for tourism practitio...
Due to increased competition in the hospitality industry, the importance of managing and maintaining...
The study was conducted to find out the positive and/or negative effects that hotel employees may ha...
In recent years, with economic development, national income increase, implementation of two-day week...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Work processes in tourism sector are performed by close relationships and interactions among the per...
Although customer complaints are valued in the hospitality industry in order to create service recov...
AbstractIn tourism, quality has two components: a) the quality of the service process; b) the qualit...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Does your staff deliver the highest quality service possible? Customers today expect a very high ove...
Quality in the tourism and hospitality industry involves consistent delivery of products and guest s...
This book on managing quality in tourism business could be used as a reference for tourism practitio...
Due to increased competition in the hospitality industry, the importance of managing and maintaining...
The study was conducted to find out the positive and/or negative effects that hotel employees may ha...
In recent years, with economic development, national income increase, implementation of two-day week...
Aims to enhance theoretical and practical understanding of quality management in tourism and hospita...
Work processes in tourism sector are performed by close relationships and interactions among the per...
Although customer complaints are valued in the hospitality industry in order to create service recov...
AbstractIn tourism, quality has two components: a) the quality of the service process; b) the qualit...