ICT innovation in small and medium enterprises

This thesis focuses on the issue of ICT innovation in small and medium enterprises in the Czech Republic. The first objective is an analysis of ICT innovations; the second one is a suggestion of criterions suitable for the mapping of ICT performance and the third objective is verification of these suggested criterions in the real enterprise which is DATASYS. Sub-steps that lead to fulfillment of specified main objectives are to clarify characteristic of ICT and related concepts, as well as explanation of BSC management tool and determination its advantages and disadvantages. The last steps in this section are an identification of key trends, the exploration of new ICT technologies and the mapping of the ICT current state in DATASYS. The thesis is divided into two main parts. The first theoretical part illustrates the importance of ICT innovation followed by ICT definition and other related concepts. The third part is devoted to BSC management tool which measures the ICT performance. The last part is a survey of current ICT trends and new ICT technologies. The purpose of the theoretical part is the knowledge of related theory which is reflected in the practical part. The second part is practical and it focuses on the application of theoretical knowledge. First sub-part describes default state of the technology infrastructure in DATASYS. The purpose of the second sub-part is to create BSC concept. Previous theoretical part and default current state are reflected in this BSC concept. The third sub-part is focused on the mapping the ICT performance to identify weaknesses in the company by comparing suggested and real values. The theoretical part of this work is created from all the information and knowledge gainded from scientific literature and research articles. The practical part is formed from the acquired knowledge which is based on theoretical as well as specialized studies