Mobile App Design For Parking System

There are 3 different type of parking system available in Malaysia which is Parking coupon, electronic parking system lots, and parking meter. Kuching as the capital in Sarawak, Malaysia offer the parking coupon payment method by Kuching South City Council (MBKS). This parking system is inefficient, wasting of time, and troublesome. The objective of this research is to identify the problem with current parking system at MBKS and analyze the most suitable solution for the existing problem through the parking app design. The parking app prototype will propose and validate to the user and service provider in MBKS. The method used in the research is journey map, interview, observation, and validation. The findings from the research method shows that user are facing different type of problem and caused a lot of unnecessary waste on time and money. The service provider also spend a lot of man power and time in the inspection part. By using the parking app, user and service provider can minimize the parking and inspection step to achieve their goals