Management Support System Effectiveness: Further Empirical Evidence

Modern research has engendered frameworks, such as the management support system (MSS), that are designed to provide comprehensive and integrated support for the decision making process. While one recent study has empirically measured the effects of these frameworks on decision making, there have been few, if any, corroborating or deprecating investigations. This article offers further empirical evidence on MSS effectiveness. The paper begins with a brief overview of the previous research. Next, it assesses the influences of the MSS on the process and outcomes of business policy decision making. The paper also examines the implications of the analyses for information systems research and management practice