Add to ORKGThis paper reports the results of a field study which examined the expectations of users as they relate to the quality of service offered by the Information Systems (IS) function within organizations. The results show that users have consistently high expectations both within and across organizations. The paper presents a possible cause for this consistency along with ways that management can intervene in order to influence user expectations
BSTRACT An increasing number of organizations have developed and implemented information systems, ho...
In this paper, we investigate the theoretical inter-relationships among three important information ...
Given the importance of service quality in service organizations, this article attempted to analyze ...
This paper reports the results of a field study which examined the expectations of users as they rel...
The growth of end-user computing has led to an awareness of the need to evaluate the quality of serv...
This paper is motivated by the need to provide the Information Systems (IS) function with a model of...
Using SERVQUAL, IS service quality was measured twice, at a one year interval, in a large accounting...
Due to the increasing service component of information technology, service quality measurement has b...
Service quality is a critical element of customer perceptions and customer satisfaction. In the case...
This paper offers an alternative method for conceptualising and presenting an information systems li...
Paying due attention to "service quality" can help an organization to stand unique in relation to o...
IS quality is an important concept. Basing their model on information communication theory, DeLone a...
User evaluation of the quality of an information system (IS) and its service is often a major factor...
Past research indicates that expectations play a crucial role in the final satisfaction of users of ...
ABSTRACT An increasing number of organizations have developed and implemented information systems, h...
BSTRACT An increasing number of organizations have developed and implemented information systems, ho...
In this paper, we investigate the theoretical inter-relationships among three important information ...
Given the importance of service quality in service organizations, this article attempted to analyze ...
This paper reports the results of a field study which examined the expectations of users as they rel...
The growth of end-user computing has led to an awareness of the need to evaluate the quality of serv...
This paper is motivated by the need to provide the Information Systems (IS) function with a model of...
Using SERVQUAL, IS service quality was measured twice, at a one year interval, in a large accounting...
Due to the increasing service component of information technology, service quality measurement has b...
Service quality is a critical element of customer perceptions and customer satisfaction. In the case...
This paper offers an alternative method for conceptualising and presenting an information systems li...
Paying due attention to "service quality" can help an organization to stand unique in relation to o...
IS quality is an important concept. Basing their model on information communication theory, DeLone a...
User evaluation of the quality of an information system (IS) and its service is often a major factor...
Past research indicates that expectations play a crucial role in the final satisfaction of users of ...
ABSTRACT An increasing number of organizations have developed and implemented information systems, h...
BSTRACT An increasing number of organizations have developed and implemented information systems, ho...
In this paper, we investigate the theoretical inter-relationships among three important information ...
Given the importance of service quality in service organizations, this article attempted to analyze ...