STRATEGI PENGEMBANGAN PASAR TRADISIONAL YANG BERORIENTASI PADA KEPUASAN MASYARAKAT DI SURAKARTA

The purpose of this research is to understand critical success factors which is considered by customer in selecting market when they are do purchase and understand kind of strategy that management use to develop they own traditional market. Basic method which used in this research is descriptive analytic. Determining this research location is using purposive method, and for examining the critical success factors which are considered by customer, weight and attractiveness factors are asked to the market management chosen by purposive sampling method. The data collection is done by observation technique, interview, and recording method. Data analysis is conducted by Competitive Profile Matrix (CPM) and Quantitative Strategy Planning Matrix (QSPM) analysis. The critical success factors which are considered by customer are 13: they are price, kind of products are being sold, quantity of products being sold, safety aspect, cleanliness, quality of products are offered, services, market layout, convenience aspects, easiness of transportation access, facilities (parking spot, restroom, information center, etc.), spacious of market, and it’s operating hours. The most critical success factor which has the biggest value is products price, it’s about 0.12. Based on QSPM known that strategy recommendation to be applied by Market Management is to rearrange products grouping that shown by total fascination, it’s about 3.21. In order to do the strategy, the Market Management has to use good communication due to its relation to market stakeholder.Key words: CPM, QSPM, traditional market, strategy developmen