PENGARUH KONTRAK PSIKOLOGIS DAN KETIDAKPUASAN TERHADAP INTENSI TURNOVER

An employee turnover was a crucial problem facing by an organization. The company with too high employee turnover would encounter a serious problem. For the workers themselves, turnover was not something to expect. Turnover was a process affected by various kinds of conditions. This research was aimed to know the influence of a psychological contract towards a turnover intention. The gaps occurred of what was promised in a contract and what was perceived by employees would lead a satisfaction level decreased, so that eventually emerge dissatisfaction. In the previous researches, a dissatisfaction was generally would trigger a turnover intention. This research was also aimed to know a more specific dissatisfaction namely dissatisfaction towards a psychological contract. Hypothesis in this research was dissatisfaction would arise if there are gaps between what was promised and what was experienced and the dissatisfaction towards a psychological contract would strengthen a turnover intention. Subjects in this research were 55 salespeople in a banking company. To examine that hypothesis research subjects were asked to fill three questionnaires namely: a perception towards a psychological contract gap, dissatisfaction towards a psychological contract, and a turnover intention. This research result showed that perception towards a psychological contract gap did not actually significantly correlated to a dissatisfaction with β = 0.111 (β0.01), meanwhile, a dissatisfaction towards a psychological contract affected a turnover intention strength with β = 0.352 (β<1.96) and p = 0.008 (p