Usulan Perbaikan Kualitas Layanan Non Medis pada RSUD Banjarnegara dengan QFD

Hospital can be seen as a company that gives services to customers. A hospital with good services would have many patients. The medical services in a hospital has standard that appropriate with the tipe of hospital. In another hand non medical services depend on managerial policy. This paper presented case of non medical services in class two ward at RSUD Banjarnegara. QFD (Quality Function Deployment) is used to analized the problem, that consist of House of Quality and Part Deployment. The result of research indicated that some target values could be achieved conform to capability of RSUD Banjarnegara, so cost of class two ward could be increased. Key word : quality, hospital, Quality Function Deploymen