FY 2002 Strategic Plan, Georgia Department of Transportation

The Georgia DOT is authorized by Title 32 of the Georgia Code to organize, administer and operate an efficient, modern system of public roads, highways and other modes of transportation including public transit, rail, aviation, ports and bicycle and pedestrian facilities. Its operations are statewide, with Central offices located in Atlanta, 7 District Offices, 42 Area Offices, 148 Maintenance Facilities, 20 rest areas, 9 welcome centers, and 19 weigh stations. The Department has an operating staff level of just under 6,000 employees. The Georgia Department of Transportation completed its most current cycle of strategic planning in September 2000. As an element of the Strategic Plan update, the Department's Quality Team undertook an organizational self-assessment using the Georgia Oglethorpe Criteria for Performance Excellence. The criteria are based on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence. Six business areas were examined: leadership, strategic planning, customer and market focus, information and analysis, human resource focus and process management. A seventh area, business results, links to the other six areas and focuses on direct linkages between the deployed approaches and the results. 35p