Evaluation of National e-Government Development Levels in Thailand

More than 2,000 governmental agencies and public organizations in Thailand pose a challenge in conducting evaluation of e-government development levels, especially as to be assessed and monitored along with the National Information and Communication Technology Policy Directives (2011-2020). This paper presents a method of data collection along with two evaluation schemes, namely, the United Nations e-Government Online Service Index (OSI) and the e-Participation Index (EPI). The elaborated results, e.g. Mean OSI of 45%, led to the conclusions validated by the ongoing development along the OSI and EPI indicators of the governmental agencies and the current ASEAN ICT Master plan 2016-2020