Page 1 Case-study Measuring E-Government Implementation Program:

As the popularity of e-government initiatives in developed and developing countries increase, the need for an effective method for measuring and evaluating e-government success have become a priority for government decision makers. Governments need to measure how successful their e-government implementation programs and to take any actions needed for improvement. This paper presents a survey on 37 public sector departments under the city of Surabaya Indonesia in order to measure e-government indicators. It also discusses challenges for measuring e-government indicators in Indonesia, pros and cons of the current indicators, and recommends more comprehensive e-government indicators