AN IMPACT AND COST-BENEFIT ANALYSIS OF AN EMPLOYEE ASSISTANCE PROGRAMME AT A SOUTH AFRICAN BANK

According to Follis (2001:37), “Without people (or human resources) organisations would notbe able to function and deliver their products or services to their customers”. In addition to theimportant role that people play, Employee Assistance Programmes (EAPs) are designed toenable management to build the productivity capacity of each individual in the organisation(Malatji, 2001:34). It is therefore essential that the human resource sector of organisations ismanaged and developed in order to optimise the individual and group capacity of humanresources to reach these organisational objectives and personal goal