Boosting Your Virtual Reference Use

From month to month Lansing Community College ranks number 3 in total number of questions answered, number 1 for community colleges in Research Help Now. How are we doing it? This short speech will demonstrate our marketing techniques for Virtual Reference, including library instruction, tours, our library website, Ask Us bookmarks and most recently- embedding Ask a Librarian into our course management site, Desire2Learn. This talk will emphasize the importance of embedding Ask a Librarian into our course management site, and how it has helped us to increase Virtual Reference usage and awareness