Kentucky Transportation Cabinet: Annual Assessment of Customer Needs and Satisfaction: Mail Survey

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide Empower Kentucky campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as, perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: A. Ascertain Kentucky highway users\u27 opinions on highway program priorities and satisfaction. B. Compare and contrast these opinions with the data obtained in the NQI Survey. C. Issue reports that can be used to help guide highway investments and strategic planning