Analiza managementa internetnega marketinga na Češkem

Background and Purpose: Doing business over the Internet has become increasingly competitive for many compa­nies. The aim of this study is to analyse the current state of utilizing online tools, approaches of Czech companies to the management of online marketing activities and to identify weaknesses and opportunities of these activities. Methodology/Approach: The paper presents empirical research that uses two different approaches in investigation: (1) descriptive quantitative research of current state, based on examination of websites of a sample of 4,584 Czech companies and (2) questionnaire survey among 161 Czech companies which do business via the Internet. Results: There is a large gap that currently exist between the use of social media and its connection to marketing activities. The competitive level of the use of social media in the Czech Republic is still low compared to the USA com­panies. The online marketing management (OMM) of the majority of companies rely on individual assessment and do not use any metrics or management methodologies. One of the main problems of OMM is the ever increasing number of tools used in marketing activities as well as low possibility of a broader perspective on the success of cross channel marketing activities. Conclusion: In the future, it is expected that a large number of Czech companies will increasingly use online tools as social media for their marketing activities. In the context of this development they cannot rely only on individual assess­ment to manage these activities as they do currently, but they will have to use comprehensive tools or methodologies. Based on this, we can conclude that Czech companies still have enough opportunities for a better use of online tools for marketing purposes.Ozadje in namen: Poslovanje prek interneta za mnoga podjetja postaja bolj konkurenčno. Cilj te študije je analizirati trenutno stanje glede uporabe spletnih orodij in pristopov, ki jih uporabljajo češke družbe za management spletnih marketinških aktivnosti, in poiskati pomanjkljivosti in priložnosti teh dejavnosti. Metodologija / pristop: Članek predstavi empirično študijo, ki uporablja dva različna raziskovalna pristopa: (1) opisno kvantitativna raziskava trenutnega stanja, ki temelji na pregledu spletnih strani na vzorcu 4584 čeških podjetij in (2) anketo med 161 čeških podjetij, ki poslujejo prek interneta. Rezultati: Obstaja velika vrzel med uporabo družabnih omrežij in njihovo povezavo z marketinškimi aktivnostmi. Sto­pnja uporabe družabnih medijev v Češki republiki je še vedno nizka v primerjavi s podjetji iz ZDA. Management splet­nega trženja (OMM) večine podjetij se naslanja na individualne presoje in ne uporablja nobenih meritev ali metodologij upravljanja. Ena od glavnih težav OMM je vse večje število orodij, ki se uporabljajo v marketinških aktivnosti, kot tudi pomanjkanje širše perspektive o delovanju prečnih kanalov marketinških aktivnosti. Zaključek: V prihodnosti pričakujemo, da bo veliko število čeških podjetij pogosteje uporabljajo spletna orodja kot so družabna omrežja za svoje trženjske aktivnosti. V zvezi s tem se ne morejo zanašati samo na individualne ocene za upravljanje teh dejavnosti, kot to počnejo sedaj, ampak bodo morali uporabiti celovita orodja ali metodologije. Na osnovi tega lahko sklepamo, da ima češka podjetja še vedno dovolj priložnosti za boljšo uporabo spletnih orodij za namene trženja