Add to ORKGThis study investigates the relationship between customer service quality and restaurant revenue in a casino. A recent search (August 2005) showed over 19,000 citations in one database on the subject of customer service quality. However, no studies specific to the casino industry were found. This study looked at three geographic locations of a gaming-centric casino company; The results showed that customers the casino environments used for this study view friendly/helpful staff and shorter wait times as significant. Surprisingly food variety, food quality, a price/value relationship, and ambiance/decor are not significant influences on restaurant revenues in a gaming-centric environment; These findings suggest that the traditional hospitali...
The primary purpose of this exploratory study was to examine the antecedents and consequences of loy...
Before gaming organizations can initiate efforts to service their customers, they must be able to ef...
This thesis analyzes gaming and non-gaming hotel restaurants to determine whether there is a need to...
This study investigates the relationship between employee turnover and perceived service quality in ...
The current research examined the relationship between dining type (buffet, casual, and steakhouse) ...
In order to meet customer needs, casinos must provide amenities such as restaurants, concerts and sh...
Purpose: Building and maintaining service quality is one means of retaining customers and thus estab...
Gaming has been a significant part of the tourism industry in Las Vegas. Most gamblers come to Las ...
Considering the growing presence of non-gaming amenities in a mature casino market such as the Las V...
The primary purpose of this inquiry was to reexamine casino service quality scale development in a m...
This research is an exploratory study based upon a casino player database, which seeks to examine ca...
The paper compares casino service quality evaluations, customer satisfaction and loyalty between cas...
Purpose: This paper, from a marketing and management perspective, aims to review the relevant litera...
Scales representing ambient conditions, ability to navigate the slot floor, cleanliness, interior de...
The purpose of this study was to compare casino to non-casino hotels of comparable size in Las Vegas...
The primary purpose of this exploratory study was to examine the antecedents and consequences of loy...
Before gaming organizations can initiate efforts to service their customers, they must be able to ef...
This thesis analyzes gaming and non-gaming hotel restaurants to determine whether there is a need to...
This study investigates the relationship between employee turnover and perceived service quality in ...
The current research examined the relationship between dining type (buffet, casual, and steakhouse) ...
In order to meet customer needs, casinos must provide amenities such as restaurants, concerts and sh...
Purpose: Building and maintaining service quality is one means of retaining customers and thus estab...
Gaming has been a significant part of the tourism industry in Las Vegas. Most gamblers come to Las ...
Considering the growing presence of non-gaming amenities in a mature casino market such as the Las V...
The primary purpose of this inquiry was to reexamine casino service quality scale development in a m...
This research is an exploratory study based upon a casino player database, which seeks to examine ca...
The paper compares casino service quality evaluations, customer satisfaction and loyalty between cas...
Purpose: This paper, from a marketing and management perspective, aims to review the relevant litera...
Scales representing ambient conditions, ability to navigate the slot floor, cleanliness, interior de...
The purpose of this study was to compare casino to non-casino hotels of comparable size in Las Vegas...
The primary purpose of this exploratory study was to examine the antecedents and consequences of loy...
Before gaming organizations can initiate efforts to service their customers, they must be able to ef...
This thesis analyzes gaming and non-gaming hotel restaurants to determine whether there is a need to...