Add to ORKGThe LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in the "Gap Theory of Service Quality" and was developed by the marketing research team of A. Parasuraman, V.A. Zeithaml, and L.L. Berry. This survey was conducted to let the libraries know how we were doing from the customer's perspective in 2014 and to guide us in our endeavor to continuously improve access to resources and services.University of Kansas Librarie
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
LibQUAL+?? is a suite of services that libraries use to solicit, track, understand, and act upon use...
LibQUAL+?? is a suite of services that libraries use to solicit, track, understand, and act upon use...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+ has been developed through a partnership between the Association of Research Libraries (ARL...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in t...
LibQUAL+?? is a suite of services that libraries use to solicit, track, understand, and act upon use...
LibQUAL+?? is a suite of services that libraries use to solicit, track, understand, and act upon use...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+ has been developed through a partnership between the Association of Research Libraries (ARL...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...
LibQUAL+ provides a protocol for bechmarking perceptions of library service quality. These reports c...
LibQUAL+(tm) is a suite of services that libraries use to solicit, track, understand, and act upon u...