The testing system for long-term recruitment in tour agency : Case: Easy Travel Ltd

The purpose of this study was creating a manual testing system for the recruitment process in a tour agency. The research was focused on analyzing the current staff members’ personal characteristics, skills and work experiences, used as the aggregate example of the ideal employee profile. The work was conducted by the third-year student of Tourism and Hospitality Management, Polina Aleksanian, in cooperation with Finnish destination management company. The information for theoretical background was collected from various literature sources, articles and the Internet webpages. The quantitative web-survey was also conducted among the Sales Department of the case company. Overall, nine sales people took part in the survey. As the result of this thesis, current organizational behavior of the employees in the tour agency was analyzed and the testing system for the future employment was created. The research conducted is expected to develop the recruitment process and the employee-employer relationships in the company