Following on from IRAS, ISO has provided a huge advancement in our knowledge of the phenomenology of the infrared (IR) emission of normal galaxies and the underlying physical processes. Highlights include the discovery of an extended cold dust emission component, present in all types of gas-rich galaxies and carrying the bulk of the dust luminosity; the definitive characterisation of the spectral energy distribution in the IR, revealing the channels through which stars power the IR light; the derivation of realistic geometries for stars and dust from ISO imaging; the discovery of cold dust associated with H I extending beyond the optical body of galaxies; the remarkable similarity of the near-IR (NIR)/mid-IR (MIR) SEDs for spiral galaxies, ...