Implementing Organizational Excellence Model (EFQM) and Improving Human Resource Productivity A research in Tehran Oil Refinery

This article scrutinizes the Relationship between implementing organizational excellence model and improving human resource productivity in Tehran Oil Refinery. In order to clarify this relationship, one main hypothesis and 5 subsidiary hypotheses are defined. The main hypothesis states that there is a positive relationship between Implementing Organizational Excellence Model and Improving Human Resource Productivity in the refinery. In this research we studied the relationship over the period June 22th 2008 - June 21th 2009 and the people who were involved in this research include both managers and employees of the Refinery. The data is gathered by using a questionnaire. We have used the stratified sampling approach and the Sample has been composed of 84 people (66 employees and 18 managers). Data were analyzed by using descriptive and inferential statistics. Findings verify the main hypothesis. At the end, we propose some ways of using our findings in practice