Evaluation of business intelligence maturity level in Iranian banking industry

Business intelligence (BI) is a managerial concept which helps managers in the organizations to manage information and make factual decisions. Some have introduced Business Intelligence as a process of turning data into information and then into knowledge. This concept has become a popular trend for businesses interested in adding value to their decision making processes.(Golfarelli et al., 2004) In addition measurement of Business Intelligence readiness/maturity is considered a critical issue. Business intelligence like software development is a process, which expressed in terms of components such as artifacts and workflows. In software engineering, the Capability Maturity Model Integrated (CMMI) developed to define different levels of software process maturity. We draw upon the concepts underlying CMMI to define different maturity levels for a business intelligence process. The study examines the maturity level of Business Intelligence activities as well as the future outlook concerning Business Intelligence in the Iranian banks. The research will also examine key areas of improvement in Business Intelligence operations, benefits gained from Business Intelligence as well as the strength point of Iranian banking industry in using Business Intelligence. Further, a model for business intelligence chose with the factors influencing business intelligence. Then, the questionnaire designed based on CMMI process for testing business intelligence process. Totally 99 valid questionnaire where gathered and by means of factor analysis methods both data and model were evaluated. In addition, the regression tests done in order to test the ability of model. Furthermore, the level of maturity of Iranian banking organization measured and introduced. Finally, the research limitations and some recommendation for further researches offered.Validerat; 20101217 (root