Evaluasi Tata Kelola Sistem Informasi Business Intelligence pada Perusahaan Minuman Ringan

Abstract: Implementation of Business Intelligence (BI) can fulfill complete information needs, qualified, and suitable for each business unit levels to improve the quality of management decision-making. This study aimed to evaluate the governance of BI on one of soft drinks company in Indonesia (PMRI). The evaluation consists of investigation resources information system with descriptive qualitative method, analysis level of maturity by using maturity models COBIT framework 4.1 and analysis of system quality, information quality and service quality which the variable adapted from DeLone and McClane Model and analyzed with Importance Performance Analyst (IPA) analysis. Based on the results of investigation resources information system already supports the implementation of BI, but it needs to improve. Based on the result of overall measurement maturity process is already followed the correct rules with COBIT framework and level Maturity is between level: 2 - Repeatable and level: 4 - Managed. Furthermore, based on IPA analysis, low-performance quality system and become priorities for the improvement of PMRI is reliability, accessibility, and efficiency, and for the low performance in the quality of information is attributed accuracy and timeliness, and for the low performance in the quality of service is an attribute of reliability and responsiveness. Improvements focus on enhancement of BI performance, planning, and management. Keywords: Soft Drinks Company, IT Governance, Business Intelligence, COBIT Framework 4.1, Maturity Level, Importance-Performance Analysis (IPA