Success in information system [IS] projects is increasingly being defined in terms of how well customer expectations are satisfied. Twenty-one IS project managers from private organisations in Perth Western Australia were interviewed about the process of managing customer expectations. It was found that project managers should focus on the gap in expectations between the desired project outcomes as described by the customer and the outcomes as perceived by the project team. Furthermore, expectations must be managed early in the project particularly in building realistic expectations. Effective communication was found to be the critical strategy for successfully managing customer expectations in IS projects
The purpose of this paper is to give new insights into the success of information systems (IS) proje...
This paper provides new ways to explore the old problem of failure of information systems developmen...
In many cases, Information Systems (IS) and Information Technology (IT) projects are still underachi...
Considering success of information system development (ISD) projects a matter of perspective, stakeh...
Organizations expect Information Systems (IS) projects to be successful time and time again. This ra...
Organizations expect Information Systems (IS) projects to be successful time and time again. This ra...
Divergences between perception and measurement of information system (IS) project success are phenom...
The problem of adequately measuring success of information system (IS) projects has not been suffici...
The problem of adequately measuring success of information system (IS) projects has not been suffici...
Communication skills are crucial to the successful completion of an information system (IS) project....
Divergences between perception and measurement of information system (IS) project success are phenom...
A common risk on software projects is managing user expectations. Software project managers have the...
This book addresses project management in the context of information systems. It deals with general ...
This paper attempts to provide answers to the vexing question faced by organisations today – how to ...
Scholars have not found a common understanding of information system (IS) project success nor does a...
The purpose of this paper is to give new insights into the success of information systems (IS) proje...
This paper provides new ways to explore the old problem of failure of information systems developmen...
In many cases, Information Systems (IS) and Information Technology (IT) projects are still underachi...
Considering success of information system development (ISD) projects a matter of perspective, stakeh...
Organizations expect Information Systems (IS) projects to be successful time and time again. This ra...
Organizations expect Information Systems (IS) projects to be successful time and time again. This ra...
Divergences between perception and measurement of information system (IS) project success are phenom...
The problem of adequately measuring success of information system (IS) projects has not been suffici...
The problem of adequately measuring success of information system (IS) projects has not been suffici...
Communication skills are crucial to the successful completion of an information system (IS) project....
Divergences between perception and measurement of information system (IS) project success are phenom...
A common risk on software projects is managing user expectations. Software project managers have the...
This book addresses project management in the context of information systems. It deals with general ...
This paper attempts to provide answers to the vexing question faced by organisations today – how to ...
Scholars have not found a common understanding of information system (IS) project success nor does a...
The purpose of this paper is to give new insights into the success of information systems (IS) proje...
This paper provides new ways to explore the old problem of failure of information systems developmen...
In many cases, Information Systems (IS) and Information Technology (IT) projects are still underachi...