What Makes Information Systems Projects Successful?

This paper attempts to provide answers to the vexing question faced by organisations today – how to predict and measure success for investments made in Information Systems (IS). A significant portion of organisation capital and operating expenditure is consumed in IS today, and ensuring the delivery of return on the investment of this expenditure is crucial. Unfortunately, many businesses today have no effective technique for predicting and ensuring the success of IS projects. This paper provides a review of the literature examining the criteria for IS success, looking at two dimensions – Project Success and Product Success. A number of studies are examined and some recommendations provided which will enable business and IT management to tailor the project ecosystem to deliver successful resolution of th