EMPLOYEE MOTIVATION AND ORGANISATIONAL PERFORMANCE : Case study -Bali Central Cooperative Credit Union Limited

The study title Employee performance and organisational effectiveness was carried out in Bali central Cooperative Credit Union Limited Bamenda, North West region Cameroon. This research was also based on the observation that in most micro financial organisations in Cameroon, the most commonly used method of employee motivation was the extrinsic method; where the organisation believes increasing the wages of its employees is the best and most satisfactory. This study is arranged in five different structures; introduction, review of literature, presentation and analysis of data and recommendations. Research questions were issued and the responses were analysed. From primary data, the researcher used a questionnaire which was administered on tables with a sample 21 workers from the organisation. Secondary source of data was from books, journals and the general assembly annual reports of the financial institution. The non-probability convenience sampling technique was used to analyse the data collected from the field survey work. Tables were used for presentation of data collected. From the analysis of data, it was discovered that the most senior staffs are highly performing due to the availability of good working conditions, good compensation and effective training and development they had undergone. Generally, it was observed from this research work that despite the increasing importance of human resource, most micro financial institutions are still unable to fully understand its role and do not meet up with the needs and aspirations of its workers. The main reason being that most heads of organisations are not properly trained on human resource management skills and they make wrong judgements and perceptions about their employees. The researcher recommended that, Bali central Cooperative Credit Union Limited should inspire creativity by providing freedom, time and other resources to employees. Periodic working sessions should be held to know the needs of the employees and a feedback system should be put in place to make sure management is informed consistently on employee behaviour patterns and adjustment