The meaning of organizational citizenship behavior in wellbeing at work

The purpose of this study was to gather information about the current state of Organizational Citizenship Behavior (OCB) skills in OP Prosessipalvelut, Tampere and how improving these skills would affect the wellbeing at work. When employees understand the importance of their own actions within the workplace, it will create a spiral of positivity and thus make everyone feel better and be more productive. The subject for the study was chosen based on the interest of the author, as well as the actual need from the client company. A slight decrease in employees’ wellbeing at work had been noted at the workplace during the few previous quarters. The outcome of the research would ideally result to a better place to work for everybody, following the enhancement in efficiency and wellbeing. Theoretical background is based on the literature, publications and previous surveys about the subject. The research was quantitative with mostly closed questions with few open-ended questions. The data was collected by sending the survey via internal work e-mail, with two week answering time. Employees were first asked to answer the survey in a meeting, then actual e-mail was sent, and after one week another reminder was sent via e-mail. After analyzing the answers, the actions were implemented within the workplace. This is not a matter that can be changed overnight, so the process is still going on within the client company, based on the results of the survey conducted. The results of the study clearly show the connection between understanding and behaving according to good OCB manners, and employees’ wellbeing at the workplace. As usually in life, the old saying “You reap what you sow”, works in this situation too. One interesting point stood up from the survey though. Plenty of employees felt that people working next to them needed help and practice with OCB skills, but they personally did not. This fact sums up the results fairly well