Proposing a maturity model for the management of human resource information

Abstract: The study explores how the use of human resource information in organisations can be optimised. An extensive literature review was conducted to explore how human resource information is used and managed in organisations. The study is qualitative in nature and employed semi-structured interviews. Interviews with 12 human resource practitioners and human capital consultants were analysed to understand the challenges they experience in managing human resource information. Findings of the study reveal that while organisations expect their human resource information systems to deliver high-level information regarding their people, the approach of organisations to human resource information and the systems used to manage such information may be unstructured. It was also observed that organisations cannot use human resource information at certain complex levels without mastering fundamental level(s). Based on the findings, a four-stage maturity model for the management of human resource information is proposed. The maturity model, when implemented, has the potential to provide organisations with a structured approach to managing and using human resource information, in a manner which will contribute to the optimal use of human resource information systems