GENERAL TERMS OF THE AMICABLE SETTLEMENT OF DISPUTES BETWEEN CONSUMERS AND TRADERS

In transposing the provisions of Directive 2013/11/EU1 of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer and of Regulations 524/2013 2 and 2006/20043 of the European Parliament and of the Council on 26.08 .2015, published in the Official Gazette of the Government Ordinance no. 38/2015 on alternative dispute resolution between consumers and traders4 . The normative act sets the legal framework for alternative dispute resolution national and cross under contracts of sale or service contracts between a trader operating in Romania and a consumer resident in the European Union through an entity of alternative dispute resolution. Ordinance provides the opportunity for consumers to present their complaints volunteer entities applying alternative dispute resolution procedures in order to ensure a high level of consumer protection a nd market functioning. This paper aims to present the scope of the order, persons who are subject to these legal regulations, the procedure they must follow consumers if they want to benefit from the provisions of this ordinance, analyze entities ADR, to highlight the importance of regulating this procedure