Digitaliseringen inom Skatteverket : En kvalitativ studie om digitaliseringens påverkan på Skatteverket

Background and problem: Skatteverket is a government authority where accounting is an essential part of providing a legitimate system and accounting is the starting point for taxation. Digitization has increased rapidly and is one of the most important development force in the society. Because of the importance of the digitalization is the question now how it’s going to affect other authorities and companies. Is digitalization replacing some of the tasks that the human does today? Is the digital development only useful or are there parts that are not as good? This development has led to major changes within Skatteverket, as well as the development of digitization on accounting and that’s why this is interesting to examine. Research question: How has Skatteverkets employees been influenced by the development of digitization? And which pros and cons can the employees see within digitization and accounting? Purpose: The purpose of this study is to see how Skatteverkets employees have been influenced by the development of digitization, and also to see how their work has been influenced at the accounting. The study should also include the pros and cons of digitization. Method: This empirical study consists of semistructured interviews and email interviews with six respondents working at Skatteverket’s headquarters in Solna. What has been discussed with the respondents is how the accounting look today, how digitization has affected them and their future plans for digitization within their industry. Conclusion: The conclusion of this study is that both Skatteverket and accounting has been affected by the development of digitization. Digitization has contributed with both advantages and disadvantage, you can now report in a more correct way. In the study, it has noted that the digitization is increasing all the time, it is difficult to predict the evolution of digitization. The biggest change for Skatteverket is that you have gone from manual reporting to mechanical report.