Digitalisering inom en bank : En kvalitativ fallstudie om digitaliseringens påverkan på rollen som banktjänsteman och hens arbetstillfredsställelse

This study will fill out the research gap that exists by conducting a study that investigates, based on the employees’ viewpoint, how the role of bank employee has been affected and how the digitization has affected the bank employee's job satisfaction. This, by doing a qualitative case study with semi-structured interviews where the researcher has interviewed 10 employees at Nordea. Bank employees are aware that the professional role has changed, as the increased digitalization in society has increased. The employer has been clear with the organization’s changes in digitalization, which has let to an approval and an acceptance by the employee. This study shows that the bank somehow needs to be adapted and also develop the digitization within the bank, by describing and explaining bank employees' views on the digital changes within the role of bank employee