Add to ORKGThe aim of this paper is to study the effect of the dimensions of the transportation service on the Passenger Satisfaction (PS) taking into account the spatial effect due to the interaction across spatial units and spatial heterogeneity. The relationships between the service dimensions and PS are formalized by a Structural Equation Model (SEM) based on the Partial least Squares (PlS) estimation method which includes the spatial effects in the measurement model. Moreover, in order to get a ‘true’ measure of satisfaction, the rating scale model is proposed
Passenger’s perception about transit service quality strongly depends on the context to which the pa...
Classifying public transport service attributes based on their influence on overall traveler satisfa...
customer’s satisfaction levels will be affected by a number of factors. In the result of multivariat...
The aim of this paper is to study the effect of the dimensions of the transportation service on the...
The aim of this paper is to study the effect of the dimensions of the\ud transportation service on t...
To analyse the level of passenger satisfaction of a public local transport service, after an explora...
AbstractThe purpose of this study is to investigate what kind of observable and non-observable facto...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
The quality of public transport can be measured directly through user surveys by rating different as...
The quality of public transport systems may be directly observed through user surveys by collecting ...
Studies on the quality of service thrive to quantify passenger satisfaction of public transport serv...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
In this article a tool for measuring customer satisfaction in public transport is proposed. Specific...
In this article a tool for measuring customer satisfaction in public transport is proposed. Specific...
Service provider administrators need to identify which perceived service quality (PSQ) elements are ...
Passenger’s perception about transit service quality strongly depends on the context to which the pa...
Classifying public transport service attributes based on their influence on overall traveler satisfa...
customer’s satisfaction levels will be affected by a number of factors. In the result of multivariat...
The aim of this paper is to study the effect of the dimensions of the transportation service on the...
The aim of this paper is to study the effect of the dimensions of the\ud transportation service on t...
To analyse the level of passenger satisfaction of a public local transport service, after an explora...
AbstractThe purpose of this study is to investigate what kind of observable and non-observable facto...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
The quality of public transport can be measured directly through user surveys by rating different as...
The quality of public transport systems may be directly observed through user surveys by collecting ...
Studies on the quality of service thrive to quantify passenger satisfaction of public transport serv...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
In this article a tool for measuring customer satisfaction in public transport is proposed. Specific...
In this article a tool for measuring customer satisfaction in public transport is proposed. Specific...
Service provider administrators need to identify which perceived service quality (PSQ) elements are ...
Passenger’s perception about transit service quality strongly depends on the context to which the pa...
Classifying public transport service attributes based on their influence on overall traveler satisfa...
customer’s satisfaction levels will be affected by a number of factors. In the result of multivariat...