Zingerman’s: Mindfulness in the Dynamic Work Environment

Prior research and numerous clinical studies have shown a positive relationship between mindfulness and task performance. This thesis examines research questions in a dynamic workplace setting where the stakes are real. It is acknowledged that in a restaurant setting, interactions between customers and service staff can make the difference between a mediocre night and an extremely successful one. Using qualitative (observation and interviewing) and quantitative (survey) methods, and by correlating the positive outcomes associated with mindfulness, this study seeks to garner insight on how mindfulness matters for employees at Zingerman’s Roadhouse. Additionally, the research seeks to understand the current mindfulness strategies utilized at the Roadhouse and the potential to foster further constructs of mindfulness through supplementary applications