Add to ORKGThe hospitality industry tends to be cyclical as well as seasonal. Therefore, hotels, restau-rants, and other travel firms must be prepared to compete during periods of low demand. One of the potential areas for obtaining a competitive advantage is to offer better service than the competition. This study examines the reasons given by hotel and restaurant cus-tomers for their “excellent service ” experiences and their perceptions regarding service bias. This study found thatmost of the reasonswere tangible and themajority of the respon-dents believe that hospitality service is biased toward certain customers
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Following Bitner’s well-known “servicescape” model, many studies have shown that physical environmen...
This research aims to explore hotel brand loyalty by analysing what are the main factors that lead t...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
The study is all about customers experience on the upscale hotels. The hotel industry is complex wit...
[Extract] The nature of service, strategies for improving it, and understanding customers' perceptio...
Service management is becoming the new paradigm in the hospitality industry. Hospitality establishme...
Hotels are an important part of the accommodation industry and have become one of the most competiti...
The analysis of the factors that affect the hotel selection by guests is an interesting area of rese...
Hospitalityservicescapes incorporate physical complexity and social interaction. These two features ...
Abstract This study examines customer satisfaction with a series of hotel services. Five service enc...
Customer satisfaction and the management of their expectations are a strategic component to the sust...
The aim of this research is to examine in what extent tourists’ preferences, and their satisfaction ...
This study reports an assessment of perceived service differences based on brand of origin (internat...
Purpose–To assess the attitudes toward service delivery of employees in Australian hotels with a lon...
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Following Bitner’s well-known “servicescape” model, many studies have shown that physical environmen...
This research aims to explore hotel brand loyalty by analysing what are the main factors that lead t...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
The study is all about customers experience on the upscale hotels. The hotel industry is complex wit...
[Extract] The nature of service, strategies for improving it, and understanding customers' perceptio...
Service management is becoming the new paradigm in the hospitality industry. Hospitality establishme...
Hotels are an important part of the accommodation industry and have become one of the most competiti...
The analysis of the factors that affect the hotel selection by guests is an interesting area of rese...
Hospitalityservicescapes incorporate physical complexity and social interaction. These two features ...
Abstract This study examines customer satisfaction with a series of hotel services. Five service enc...
Customer satisfaction and the management of their expectations are a strategic component to the sust...
The aim of this research is to examine in what extent tourists’ preferences, and their satisfaction ...
This study reports an assessment of perceived service differences based on brand of origin (internat...
Purpose–To assess the attitudes toward service delivery of employees in Australian hotels with a lon...
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Following Bitner’s well-known “servicescape” model, many studies have shown that physical environmen...
This research aims to explore hotel brand loyalty by analysing what are the main factors that lead t...