Supporting Faculty and Students in Online Learning Environments by

Online learning environments are becoming more and more widespread in this global village we call our world. The use of online programs in the delivery of instruction makes education possi-ble for persons who would have, otherwise, not had a chance to continue their education. Insti-tutions which employ online learning environments need to look at the support issues related to this environment, if they would like these educational experiences to be considered successful by all parties involved. The author focused her investigation on support issues related to faculty and students, including training and technical support in the use of online programs, such as course management systems. A successful online experience will only be achieved if faculty members obtain the support they require to deliver the instruction; if students are able to achieve the goals of the instruction by using the technology seamlessly; and if the technology is trans-parent and is not, in itself, a hurdle to be conquered. These issues were examined and recom-mendations were made on the types of support that are seen as necessary for a positive online experience