Walking Your Talk: Why Information Managers are Not High Tech

This paper discusses the role of technology in creating successful information services, and also the important role of people in creating successful implementations of new technologies. Much has been written about the areas of artificial intelligence and expert systems. This paper will try to stay on a broader level, its ideas applying to a wide range of technologies, well beyond the traditional library arena. Although most readers of these proceedings are concerned with information management within the library context, libraries provide an environment well suited for a more general discussion about change and the role of technology in introducing change necessary for survival.published or submitted for publicatio