The Impact of Job Stress on Physical-Mental Health and Job Satisfaction : The Moderating Role of Social Support

[[abstract]]企業已經逐漸意識到工作壓力與員工身心健康和工作滿足之間的關係，如何協助員工降低因工作壓力造成對個人身心健康及工作滿足的負面影響，是企業今日所必須面對的重要課題。 本研究主要目的在驗證工作壓力、社會支持(包含主管支持、同儕支持)對身心健康與工作滿足的影響效果，並進一步探討社會支持是否會影響工作壓力對身心健康與工作壓力對工作滿足間的關係。本研究以國軍某單位研發人員為研究對象，收集有效問卷為280份，問卷回收資料採階層迴歸分析進行驗證。研究結果發現，工作壓力會對身心健康及工作滿足產生負向影響，此外，社會支持會提昇員工的身心健康及工作滿足程度。另一方面，主管支持的調節程度愈高，會降低工作壓力對身心健康的負向影響。但低主管支持的調節下，卻會增加工作壓力對工作滿足的負向影響。至於同儕支持對於工作壓力與身心健康及工作壓力與工作滿足的關聯性則不具調節作用。 本研究依據研究結果提出以下建議，適時提供社會支持，可增進員工身心健康及工作滿足程度。運用主管支持可有效降低工作壓力對身心健康的負向影響，但在工作滿足方面，主管支持卻未具緩衝效果，因此若欲解決工作壓力對員工工作滿足的負向影響，仍需再尋找其他調節因子，以進一步研討。[[abstract]]Most of enterprises have been gradually aware of the relationship between job stress, physical-mental health and job satisfaction. How to reduce a negative impact of job stress on personal physical-mental health and job satisfaction will be a crucial topic to all the enterprises. The main objective of this study is to verify effect of job stress and social support (i.e. bosses’ support and colleagues’ support) on physical-mental health and job satisfaction, and further investigate whether social support influences the relationship between job stress and physical-mental health, and the relationship between job stress and job satisfaction. The research target of this study focuses on R&D personnel of military and collects 280 valid copies of user surveys for hierarchical regression analysis and verification. The research result exhibits the job stress makes a negative impact on personnel physical-mental health and job satisfaction. In addition, social support makes a positive impact on personnel physical-mental health and job satisfaction. On the other hand, the result exhibits more bosses’ support as moderator can reduce a negative impact of job stress on personal physical-mental health. But fewer bosses’ support increase a negative impact of job stress on personnel job satisfaction. However, colleague’s support as moderator does not make any impact on relationship between job stress, physical-mental health and job satisfaction. There are below suggestions according to above research result. To appropriately provide social support can stimulate personnel physical-mental health and job satisfaction. To use bosses’ support can effectively reduce a negative impact of job stress on physical-mental health, but the bosses’ support cannot be an effective buffer for personnel job satisfaction. Therefore, it needs another moderator for further investigation on how to reduce a negative impact of job stress on personnel job satisfaction