A Strategic Approach to Crisis Management and Organizational Resilience

The paper adopts a strategic view on organizational survival and argues that preparedness, responsiveness, adaptability and learning abilities constitute organizational drivers of resilience and a new direction on crisis management. As a conceptual and literature exploration, the methodological focus is to combine various concepts within a unified model for resilience. The proposed conceptual model highlights the need for strategic reconfigurations toward the construction of a resilience culture and the development of a supporting social capital in organizations. It also portrays organizational survival and sustainability as dependent on strategic characteristics rather than the managerial ability to handle situations and manage crisis. Implications, methodological concerns in the study of resilience and further research directions are also presented. The paper approaches a new way of thinking about crises and provides a set of cultural and organisational characteristics that would increase resilience and crisis management abilities. While organisations are nowadays more than even affected by disruptions and crises, their inherent ability and strategies to protect their sustainability have been under theorized. This paper aims at contributing to a growing and fruitful discussion