A MAP/PH/1 queue is a queue having a Markov arrival process (MAP), and a single server with phase-type (PH -type) distributed service time. This thesis considers the departure process from these type of queues. We use matrix analytic methods, the Jordan canonical form of matrices, non-linear filtering and approximation techniques. The departure process of a queue is important in the analysis of networks of queues, as it may be the arrival process to another queue in the network. If a simple description were to exist for a departure process, the analysis of at least feed-forward networks of these queues would then be analytically tractable. Chapter 1 is an introduction to some of the literature and ideas surrounding the departure process...