A Framework for Assessing Data Quality – from a Business Perspective

This paper presents a framework for assessing data quality focusing on how data supports the business. The framework can be used as a compliment to software architecture analysis. The framework has been customized for an insurance company by weighting the dimensions of data quality and by relating data quality to the effect it impose on the enterprise’s business. The framework was used for an assessment on an application that has two user interfaces. The assessment showed that the users perceive the data quality differently for the two interfaces even though the same data is used. The assessment also results in proposals for improvements (both architectural and organizational) and knowledge on how developers and users perceive the data quality. 70 users answered a questionnaire and two developers were interviewed