Add to ORKGment in call centers: the uneasy process of re(form)ing the subject through the people-by-numbers approach. Information and Organi-zation, 18 (1). pp. 29-50. ISSN 1471-7727 We recommend you cite the published version. The publisher’s URL is
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
This dissertation is a study of customer relationship management theory and practice. Customer Relat...
Abstract With customer-relationship management (CRM) no longer a buzzword among trendsetters, organi...
Real-time technology has the capability of symbolising both customers and call center representative...
Real-time technology has the capability of symbolising both customers and call center representative...
Purpose: Contact centers (CCs) are one of the main touch points of customers in an organization. The...
Contains fulltext : 93574.pdf (publisher's version ) (Open Access)Radboud Universi...
Written by authorities on the call center industry, Cases in Call Center Management brings to light ...
The purpose of this study is to determine the consequences of customer relationship management (CRM...
Transformation of management coincided with rise of IT and re-orientation towards the demand driven ...
The goal of this piece of work is to understand customer relationship management and to perform an a...
Abstract Customer relationship management (CRM) is a combination of people, processes and technology...
Several authors and consulting firms show statistics indicating that at least 50 % of all CRM projec...
International audienceThis paper presents the triggers of negative customer emotions during a call c...
In this study, the meaning of the customer relations discussed and a customer relationship managemen...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
This dissertation is a study of customer relationship management theory and practice. Customer Relat...
Abstract With customer-relationship management (CRM) no longer a buzzword among trendsetters, organi...
Real-time technology has the capability of symbolising both customers and call center representative...
Real-time technology has the capability of symbolising both customers and call center representative...
Purpose: Contact centers (CCs) are one of the main touch points of customers in an organization. The...
Contains fulltext : 93574.pdf (publisher's version ) (Open Access)Radboud Universi...
Written by authorities on the call center industry, Cases in Call Center Management brings to light ...
The purpose of this study is to determine the consequences of customer relationship management (CRM...
Transformation of management coincided with rise of IT and re-orientation towards the demand driven ...
The goal of this piece of work is to understand customer relationship management and to perform an a...
Abstract Customer relationship management (CRM) is a combination of people, processes and technology...
Several authors and consulting firms show statistics indicating that at least 50 % of all CRM projec...
International audienceThis paper presents the triggers of negative customer emotions during a call c...
In this study, the meaning of the customer relations discussed and a customer relationship managemen...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
This dissertation is a study of customer relationship management theory and practice. Customer Relat...
Abstract With customer-relationship management (CRM) no longer a buzzword among trendsetters, organi...