Social Service's Satisfaction Research

The satisfaction with the service is the essential part of system of quality and the main resource of my thesis. In the theoretical part I summarise certain knowledge of quality and its systems, also knowledge about service and social services research. At the end of theoretical part of my thesis you can find a system of methods which are used in research in empirical part of this work. Standardized interview is used as a research way. The main aim of research is to verify methods written at the end of theoretical part. As the best method were chosen interview, focus group, opinion poll and method called "Beads" which uses the straight feedback. The output is made by model of the methods which can be used in process of satisfaction detection of social service users. The research was made in Senior's house Rožďalovice