Seniors' satisfaction with social services in Prachatice

The thesis discusses the satisfaction of senior citizens with social services in Prachatice. My thesis was aimed to identify awareness of senior citizens for social services available in the town of Prachatice. The other aim of my thesis was to identify how seniors are satisfied with the offer and provision of social services in Prachatice. Three research questions were used to achieve the goal. Semi-structured interviews with fourteen senior citizens who utilize social services in Prachatice were used to identify how seniors are informed about social services. Further I wanted to identify how elderly people are content with the offer and availability of social services, and how they are satisfied with the provision of social services, and what could be proposed to improve the offered and delivered social services. The acquired data were analysed using an open data coding method. The collected information indicates that awareness of social services for senior citizens in Prachatice is sufficient. A few proposals were raised by respondents that could increase awareness of available social services. Seniors are partly satisfied with the offer and availability of social services while they are not content with the number of vacancies in the Senior Home. They consider the provision of social services in Prachatice to be sufficient. A high number of respondents would propose to increase vacancies in the Senior Home in order to enhance the social services offered in Prachatice. The respondents would also propose to extend the offer of social services by personal assistance, day care center for elderly, home hospice care and increased number of beds in the Nursing Home for Persons with Cognitive Impairment. The respondents pointed out the possibility of more effective co-operation between providers of social services in Prachatice. The results of my thesis can help increase and make awareness of social services more effective and improve the offer and provision of social services for senior citizens in Prachatice