Individual planning with people addicted to drugs in the contact center

The topic of this bachelorthesis is individual planning with people who are addicted to addictive substances. The main objective is to compare process of individual planning in different contact centers in the Vysočina region. The partial aim is to find out which theoretical starting points are being used in the contact centers for individual planning with addicted clients. This thesis could help widen public awareness of the contact centers and services they offer. It could also be interesting for social workers themselves, who might find some inspiration by the concept of individual planning in other contact centers. The theoretical part of the thesis is devoted, among other topics, to a description of a social worker, low-threshold facilities, contact centers and individual planning. This part also pays attention to addictive substances. The practical part of the thesis is elaborated through semi-structured interviews with six contact center workers, while these workers were selected by the method of deliberate selection. Questionnaires are structured in order to help answer the main research questions. This part also includes a comparison of individual planning with addicted clients amongworkers from different contact centers in the Vysočina Region. Based on the interviews that were processed, it was found that the number of clients per one worker differs significantly (sometimes up to twice). This is an important factor in terms of administration, which is described by almost all communication partners as an obstacle to individual planning. The research also showed that none of the communication partners uses a specific approach when working with clients. From my point of view, the surprising finding was mainly the evaluation of individual planning (mostly communication partners) as a burden while working with clients