Corporate Decision Support Systems

This diploma thesis deals with the issue of multiple criteria decision making within the selected company. The suitable variant selection of the portable multifunctional device, intended for the logistic oriented company operating the net of distribution halls for e-shops is being made. First, theoretical background of decision making is introduced, as well as decision making models and methods. CATWOE, a tool for finding principle of the issue being solved and the SIPOC methodology, used for description of the processes within the company are both described. Graphical representation of selected business processes, using the process diagrams and the BPMN methodology are introduced afterwards. The selected company is described in the second part, as well as characteristics of the major issue which creates the subject of this thesis. Using the SuperDecisions software, originally intended for decision support making compares variants of portable multifunctional devices with usage of the AHP method. The final comparison result is a proposal of the ideal device variant accordingly to the criteria defined by the company